Support

Support

Important information:

Support phone number: 210-522-6883
Footprints Issues web site

Documents:

Support Definitions and Response Times (revised April 18, 2008)
Software Release Procedures

Support Statistics (collection of these started in August 2006):

	2009	2008	2007	2006
Issues received versus closed	September 2009 August 2009 July 2009 June 2009 May 2009 April 2009 March 2009 February 2009 January 2009	December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 April 2008 March 2008 February 2008 January 2008	December 2007 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 March 2007 February 2007 January 2007	December 2006 November 2006 October 2006 September 2006 August 2006
Open issues	September 2009 August 2009 July 2009 June 2009 May 2009 April 2009 March 2009 February 2009 January 2009	December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 April 2008 March 2008 February 2008 January 2008	December 2007 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 March 2007 February 2007 January 2007	December 2006 November 2006 October 2006 September 2006 August 2006
Time to close	September 2009 August 2009 July 2009 June 2009 May 2009 April 2009 March 2009 February 2009 January 2009	December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 April 2008 March 2008 February 2008 January 2008	December 2007 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 March 2007 February 2007 January 2007	December 2006 November 2006 October 2006 September 2006 August 2006